Refund and Returns Policy

Refund and Return Policy

At Dayalstreet Academy, we strive to provide the best learning experience for our users. However, due to the nature of digital courses, we maintain the following refund policy:

1. General Refund Policy

  • Refunds are not applicable once a course is purchased and access is granted.
  • Exceptions may be made in cases of technical issues or payment errors.

2. Exceptions for Refunds

Refunds may be issued under the following circumstances:

  1. Technical Errors:

    • If the course was not accessible due to a technical error on our platform, and the issue cannot be resolved within 7 business days.

  2. Duplicate Transactions:

    • If you are charged twice for the same course, the duplicate payment will be refunded upon verification.

  3. Payment Failures:

    • If payment was deducted but course access was not granted, a full refund will be processed after verifying the payment.

3. Eligibility for Refunds

To request a refund, you must meet the following criteria:

  • Refund requests should be made within 7 days of the purchase date.
  • Provide proof of payment (e.g., transaction ID, receipt).
  • Clearly explain the issue you faced.

4. How to Request a Refund

To request a refund, follow these steps:

  1. Contact us via email at happiness@dayalstreet.com.
  2. Include your full name, course name, transaction ID, and the reason for your refund request.
  3. Our support team will review your request and respond within 5 business days.

5. Refund Process

  • Approved refunds will be processed via the original payment method.
  • The refund amount may take 7–14 business days to reflect in your account, depending on your bank or payment provider.

6. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

  • Change of mind after purchase.
  • Failure to complete the course within the access duration.
  • Non-compliance with our Terms and Conditions or misuse of the platform.

7. Contact Us

For refund-related concerns, contact:
Email: happiness@dayalstreet.com
Phone: +91-7878637670

We value your trust and are committed to resolving your concerns promptly.

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